Our Policies
Evergreen Lawn & Landscape Policies
Mowing Season
We provide lawn and landscaping service year-round. Our standard mowing season is March through November. We will provide mowing throughout this timeframe unless you notify us.
We understand that weather is an occasional issue when it comes to service provision. To ensure consistent scheduling in the event of inclement weather, we will move your appointment to the soonest availability.
Is Your Gate Locked?
We will not offer a reduced rate if our service is incomplete due to lack of entrance to your property. Please ensure your backyard is available to us on the day of scheduled service or make us aware of your gate code if required.
Plant, Tree & Sod Warranty
Evergreen guarantees that all plants, trees, sod will be in healthy condition upon installation to your landscape.
Replacements Under Your Warranty
Warranty covers one replacement of the original plant at 50% of cost (See additional details below):
Trees (15gal or larger) - 1 year warranty at 50% of original cost
Shrubs (typically 7gal or smaller) - 90 day warranty at 50% of original cost
Perennials - 90 day warranty at 50% of original cost
Annuals - 7 day warranty at 50% of original cost
Turf/Sod - 30 day warranty, up to 10% of original quantity of yards installed at no charge
What is not covered under this Warranty:
“Acts of God”/abnormal weather conditions beyond our control, including but not limited to: hail/ice/snow storms, wind damage, extreme heat and/or drought
Improper watering (over or under watering)
Insects, pests/animals or disease
Care and Maintenance:
New landscaping looks great and makes you feel good (we call it plant therapy)! In order to ensure your new plants thrive, it’s important to provide the proper care and attention. The customer is responsible for making sure they have an adequate, functional irrigation system before the installation of any plant material. Evergreen will provide watering guidelines upon installation. However, these are just guidelines to get you started, it is the responsibility of the customer to maintain landscaping and adjust according to seasonal needs.
Effective Date:
Installation after August 22, 2022
Billing Policy
A 50% down payment is required for scheduling. The remaining balance is due upon completion of the job. We require a credit card on file for all accounts.
If cancelled or changed by customer within 10 days of project date, a 20% restocking fee will be charged on material already purchased or changed.
The actual selection of plants & trees will depend on the availability at the nursery. Supplies may fluctuate throughout the year. If the exact plant/tree bid on the estimate is not available, Evergreen staff will use their best judgement to provide a comparable substitute.
Property Damage
Please be aware that unintentional property damage can sometimes occur.
In the event of any sprinkler head damage, please contact us and we will ensure the sprinkler head is repaired as soon as possible. We repair 1 at no charge, but do not continuously replace the same sprinkler head due to improper original installation and maintenance.
We must approve any 3rd party estimates.
We are not responsible for damage to underground pipes, wires, cables, utilities, or other unidentified material.
The customer is responsible for making sure they have an adequate, functional irrigation system before the installation of any plant material.
Customer Disputes
We will gladly re-send our crew out to fix any issues or concerns at no additional charge. Please notify us within 24 hours if you are not happy for any reason.
Holidays
We will be closed for the following holidays:
1st week of January
Independence Day (4th of July)
Labor Day
Thanksgiving (day of and day after)
Christmas
New Year’s Day
You can also check our Google listing if you are uncertain about our hours during any holiday.
Privacy Policy
Our clients’ privacy is something we take very seriously, so we can assure you that the information gathered will never be shared or abused in any way.