Evergreen Lawn & Landscape Policies
Mowing Season
We provide lawn and landscaping service year-round. Our standard mowing season is March through November. We will provide mowing throughout this timeframe unless you notify us.
We understand that weather is an occasional issue when it comes to service provision. To ensure consistent scheduling in the event of inclement weather, we will move your appointment to the soonest availability.
Is Your Gate Locked?
We will not offer a reduced rate if our service is incomplete due to lack of entrance to your property. Please ensure your backyard is available to us on the day of scheduled service or make us aware of your gate code if required.
Plant, Tree & Sod Warranty
Evergreen guarantees that all plants, trees, sod will be in healthy condition upon installation to your landscape.
Replacements Under Your Warranty
Replacement of a plant/tree will be done with a plant approximately the size of the previous plant at the time it was originally installed. For circumstances where it is not possible to obtain an identical size, we will make our best effort to provide a plant of the nearest size. The warranty only covers one replacement at discounted rate. The replacement will be 50% of the original cost (1/2 off).
- Trees (15 ft & larger) – 1 year warranty at 50% of the original cost
- Shrubs (usually 7 ft & smaller) – 90 days at 50% of the original cost
- Perennials – 90 days at 50% of the original cost
- Annuals – 7 days at 50% of the original cost
- Turf/Sod – 30 day warranty, at 100% of original cost, up to 10% of yards installed
What is not covered under this Warranty:
- “Acts of God”/abnormal weather conditions beyond our control, including but not limited to: hail/ice/snow storms, wind damage, extreme heat and/or drought
- Improper watering (over or under watering)
- Insects, pests/animals or disease
Care and Maintenance:
New landscaping looks great and makes you feel good (we call it plant therapy)! In order to ensure your new plants thrive, it’s important to provide the proper care and attention. The customer is responsible for making sure they have an adequate, functional irrigation system before the installation of any plant material. Evergreen will provide watering guidelines upon installation. However, these are just guidelines to get you started, it is the responsibility of the customer to maintain landscaping and adjust according to seasonal needs.
Effective Date:
Installation after August 22, 2022
Billing Policy
For standard mowing services, lawn treatment services, hourly services mulch installation and seasonal color:
- Services are invoiced on Tuesday and charged on Wednesday for the previous weeks work.
For landscape projects & sod installation:
- 50% down-payment is required to schedule a landscaping job. The remaining balance is invoiced and charged the day after completion.
Property Damage
Please be aware that unintentional property damage can sometimes occur.
In the event of any sprinkler head damage, please contact us and we will ensure the sprinkler head is repaired as soon as possible. We repair 1 at no charge, but do not continuously replace the same sprinkler head due to improper original installation and maintenance.
We must approve any 3rd party estimates.
We are not responsible for damage to underground pipes, wires, cables, utilities, or other unidentified material.
The customer is responsible for making sure they have an adequate, functional irrigation system before the installation of any plant material.
Customer Disputes
We will gladly re-send our crew out to fix any issues or concerns at no additional charge. Please notify us within 24 hours if you are not happy for any reason.
Holidays
We will be closed for the following holidays:
- 1st week of January
- Independence Day (4th of July)
- Labor Day
- Thanksgiving (day of and day after)
- Christmas
- New Year’s Day
You can also check our Google listing if you are uncertain about our hours during any holiday.
Privacy Policy
Our clients’ privacy is something we take very seriously, so we can assure you that the information gathered will never be shared or abused in any way.
